FAQs

We’re Roya, Nicky and Trisha. Read more about us

Easy peasy. The online service is like the traditional dating websites where people sign up, pay their monthly fee and then browse and arrange dates with other members themselves. Our matchmaking is a bespoke service for London. We’re extra selective about this bit and there’s a different application process. Register for online dating or learn more about our matchmaking service.

Definitely make an effort, but don’t look like you’re trying too hard. A tricky contradiction we know, but the balance is definitely there to be found. You’ve got to let your true personality shine through, so don’t be worried about showing your character. However, we suggest avoiding being too out there; no matter how many times we’ve all been told not to, we all judge a book by its cover, to a degree. Confused? No need to be, just wear what makes you happy and confident.

For both our online and matchmaking services we think you should split the bill - paying for each other is a nicer way to think of it than paying for yourself. We figure if this is clear from the start it avoids all awkwardness.

You should always be honest on your profile, but that doesn’t mean you have to volunteer all sorts of information that could prove embarrassing in the future. Just say it how it is and try and keep it fairly succinct. People like a little mystery.

We certainly do. We love nothing more than a good shindig. Our Launch Party was a masked soirée, to get the ‘ball’ rolling. There is always a fun theme and a game to break the ice. We hold them every couple of months at least, roughly: Christmas Mistletoe, Valentine's Kisses, Easter Egg Hunt, Solstice Barbeque, Carnival Chaos and Trick or Treat. Members are soon going to be able to organise their own parties too but for now visit our events page to see what we've got coming up!

Love may grow on trees, but we know that money doesn’t so we keep our prices low. In summary:

For one month, it’s £22. For three months, it’s £45. For six months, it’s £70. For one year, it’s £120.

All of our subscriptions cost about the same as a night out, depending on how fancy your socialising is.

Six months is the most popular option, you can’t hurry love... but do whatever suits you.

There is usually a one time only £10 joining fee on all membership options. However since we’ve just launched we’re offering free membership and no joining fee for one month. If you’re happy with us, then we’ll start taking your pennies after you're free month is over.

Simple, go to your subscription details page and follow the instructions.

Simple again, go to your privacy settings page and follow the instructions.

For our online service, you can let people know by visiting your privacy settings page and following the instructions. This means that you won’t be able to contact other members and they won’t be able to get in touch with you either. Your subscription keeps going, so that if it doesn’t work out you can get straight back into the game!

Tell us immediately, please. We are very discreet and we won’t say you spilled the beans, we’ll come up with a reason why they need to make their profile a truer reflection of who they are and if they don’t do it, we’ll oust them from the Tree.

Tell us straight away, please. Really, don’t delay it. People like that aren’t allowed in here and we’ll come up with a way to get rid of them. The sanctity of the forest is very important to us.

Nope. If you behave in an objectionable way, we have to take the necessary measures to remove your profile and right your wrongs, therefore we keep the fee for administrative costs. Basically, don’t do it.

There is a consultation fee (£99) to cover the administrative effort we make.

The process usually takes us between five to six hours, start to finish (reading your application, taking notes, travelling to meet you, spending a significant amount of time with you, travelling back to the office, writing up the consultation, discussing with the other Cupids and then beginning to consider worthy contenders. Phew!).

Learn more and sign up

Nobody will see your answers or your photos until you've been accepted onto our matchmaking programme. You will then have the option to change your Privacy Settings so that your profile may be viewed on the site and you can be contacted by regular members although this is disabled by default.

Rather than tie you in for ages, we only ask for three months. We hope to find you the person of your dreams in that time. If it's love at first sight and you run off with the person we first introduce you to, then we figure it wasn't a bad investment anyhoo. Likewise, if you're a member for a year and we don't introduce you to someone great, we'll give you the next whole year free. Deal?

If you have decided that the Tree is no longer working for you, please tell us. You can cancel your membership here. Unfortunately, there is a minimum charge of one month’s membership (£22), because your leafing (!) the Tree means we have to so all sorts of admin things, which cost us time and time is money.

That's because we're nice! We won't cut any corners to keep our prices friendly, we're discerning on personalities, not pockets. Unlike some people's preconceptions, we aren't here to cater for those who struggle to get dates, on the contrary: we've got the knack of deciding just who is worthy of your time and company.

So far, so good. About one in five of our couples continue to see each other seriously after their first date.

Many have been together years now. Of the ones that don't spark it off romantically, most stay in touch as friends.

We don't set you up on any old date, your encounters may not be hugely frequent, but they'll be meaningful.

Tell us and we’ll try and visit ourselves, to see if it was just an off-day. If we think you’re right, we’ll take it off the list.

If you like us when we meet for the chat, you'll like our members. We only take on people who we'd like to hang out with ourselves. We're here for those people who get attention already but just need someone to implement serious quality control. We interview about one in ten people who apply and we take on less than half the people we meet with.

We'd love to! That's definitely our bag. Just let us know what sort of assistance you want and we'll step up. We adore giving wooing tips and we know plenty of stylish folks who could give you some grooming ideas.

If there's anything else you want to ask, do!

We're always happy to enlighten people.